The 4 Warning Signs Of Bad Lead-itis
Countless companies end up with poor sales-marketing alignment because they suffer from Bad Lead-itis. This crippling disease can destroy marketing's credibility, waste demand generation dollars, and...
Death Of A Sales Pitch
Far too many people in business waste time pursuing leads that refuse to pick up the phone or return calls. In your initial interactions, the prospect seemed 'hot' for your services. You did your song and dance.
Sales Challenges That Prevent Executive Level Access
With the complexity of today's business solutions and their far-reaching affects, more often than not senior level executives are actively involved in the process of assessing the issues and their options. Yet many...
Stop Margin Erosion At The Point Of Sale
What do you do when faced with a potential customer who is relentlessly insisting on a discount? Even though there's no doubt in your mind that your product...
Vital Keys To Writing A Sales Letter
Effective sales letter writing skills are imperative for the web business owner or entrepreneur. Fortunes are made and lost online on the strength of sales letter writing. No matter how great your product, if you cannot...
Leveraging Sales Compensation To Drive Sales...
Sales executives have long embraced the vision of leveraging incentive compensation to drive performance within their sales teams. In this vision commissions are the reward, the proverbial carrot used to motivate...
Sales And Marketing The Six Sigma Way
It's been well documented that quality of collaboration between sales and marketing directly impacts ROI. The challenge that many organizations face is that their sales process is a black box. No one except the sales...
Drive Better Lead Generation ROI
Ask most executives and marketers what sales people need and they will say, "more leads." Your sales people don’t want more leads actually, what they want is "more effective selling time."
Ultimately, the purpose of B2B marketing is to help the sales team sell. It's not about driving more activity. It's about helping the sales achieve better results. With that in mind, I’d like to see more marketers start thinking beyond the lead and focus more how they are supporting their sales teams.
After working with hundreds of sales people and seeing their sales processes first hand, I frequently hear this "stuck point." They often ask, “how do I advance the lead when there isn’t an immediate need?” Sales people are often stuck wondering, “what else can I talk to them about?”
With out your input, sales people often resort to boring or irrelevant messaging that don't position them as trusted advisors. Phone calls such as, “I’m just calling to touch base” or emails that say, “I’m just checking in…” are like saying “Are you ready to buy yet?” This is not because they lack creatively, it a simple matter of time or perspective. Sales people need to spend their time selling, not building content and messaging.
With or without your knowledge, sales reps are altering your messaging and creating their own collateral. Remember: The first impression matters. So does the second. So does every single touch after that. This is especially true with complex sales that require multiple conversations on the phone before you may get your first face to face meeting in the later stages of their buying process.
B2B marketers need to do more for their sales team than just throwing leads over the wall. If marketing wants to view sales as their customer, they need to be much more involved from the customer's perspective to understand their buying process and go beyond the lead. This is an opportunity for marketing leaders to shine.
To do this you need to be thinking strategically, which involves getting more than one perspective. That means that sales must provide input to marketing (and marketing needs to accept and value the input) on the development of things such as sales collateral, white papers, case studies, articles, advertising, e-mail campaigns, value proposition development etc. as a joint team. It also means getting out in the field with your team to really understand how you can help them sell.
If you go beyond the lead, you’ll generate much greater return from your lead generation investment and you’ll be doing what you’re meant to do… help the sales team sell.
The following is a "marketing to do list" to help you go beyond the lead:
Brian Carroll is the CEO of InTouch Inc. InTouch is a 50-person company focused on delivering effective lead generation solutions for "the complex sale."
Brian authors the very interesting B2B Lead Generation Blog which focuses on B2B lead generation, sales leads, and marketing for the complex sale.